Feed tracked activities from TOPdesk into OnePlan to inform better decisions.
TOPdesk is a cloud-based service management platform designed to help organizations streamline their IT service management processes. It supports incident, asset and change management.
OneConnect can connect OnePlan with TOPdesk to load tracked changes and activities into OnePlan. The imported changes are stored as plans in OnePlan.
Having the changes and activities data in OnePlan enables resource management.
Here’s how connecting OnePlan with TOPdesk can benefit your organization:
- Resource Management: OnePlan provides real-time visibility into the availability and allocation of resources, making it easier for organizations to assign tasks and balance workloads. Once employee details, job roles, and skills, are loaded into OnePlan it uses that data to create a comprehensive resource database. This database helps teams make informed decisions about resource allocation, ensuring that the right people are working on the right projects at the right time