OnePlan’s Premier Success package provides additional value to customers seeking an expanded offering that includes an on-demand Learning Management System, improved response times, and ongoing engagement in the product lifecycle.
Unlimited access to our Learning Management System full of role-specific and modular training content with dedicated learning pathways, video training sessions, and best practice guides.
Your dedicated support team has deep knowledge of OnePlan and your configuration, with access to the implementation and product teams to address questions and issues.
Experience faster initial response times on support cases. We'll prioritize your requests for service.
Our Customer Success team will conduct regular meetings to review the partnership roadmap, objectives, and KPIs. We’ll align on goals, prioritize solutions and ensure business outcomes are achieved.
Premier Success customers receive a 10% price reduction for online training, covering beginner Bootcamps and other sessions. (Note the discount doesn’t extend to subscription packages for training.)
Premier Success provides the necessary licenses to create one development and one test OnePlan environment. Additional non-production environments can be licensed separately.
Your team receives access to an early preview of each upcoming releases two weeks in advance of the official release date.
Participate in our customer advisory council community to get an early look at upcoming product plans, provide feedback on features and help set the direction of the platform.
In business hours
Premier Success Customers enjoy faster support incident response times. The table outlines the specific response times (SLA) for our Standard and Premier Success offerings. Resolution may take longer as each issue is unique. Incidents are categorized as follows, with specific response times for each category.
S1 Urgent: Product unavailable to all or most users, causing significant disruption in business operations with no workaround available.
S2 High: Significant loss of functionality impacting multiple users, with partial or complete workarounds available.
S3 Normal: the incident is not disruptive to operations, affecting one or a few users.
S4 Low: The incident is minor or cosmetic.