BAPTIST HEALTH CARE CONTINUOUSLY STRIVES TO BE A
NATIONAL LEADER IN HEALTHCARE
Baptist Health Care (BHC) is a not-for-profit health care organization based in northwest Florida that is committed to helping people throughout life’s journey. The organization is a proud member of the Mayo Clinic Care Network.
Baptist continuously strives to be a national leader in quality and service. Baptist Health Care includes three hospitals, four medical parks, Andrews Institute for Orthopaedics & Sports Medicine, and a large network of primary care and specialty physicians.
Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Industry: Healthcare | Employees: 4300
THE PROJECT AND PORTFOLIO MANAGEMENT JOURNEY
For the better part of ten years, BHC had been utilizing a number of tools to support basic project management needs. These tools ranged from a Lotus Notes-based internal support ticketing system to a homegrown Microsoft SharePoint-based project tracking system.
While these internal tools allowed BHC to manage project “basics,” there existed a need for BHC to understand its project workload in a more structured way. Specifically, what were team members being asked to do (how much effort was needed), what resources were required, and within what schedule constraints. At the same time, there was a convergence of BHC’s embracing ISO-driven initiatives calling for improvements in its ability to measure and monitor project efforts along with a natural maturity of the PMO office and project processes.
The desire for a more strategic view of the project workload, compliance with industry standards for measuring and monitoring, and the maturity of the PMO office made the time right for the evaluation of a comprehensive PPM tool.
PPM TOOL EVALUATION
With the assistance of an industry advisor, BHC developed a RFP for a new PPM system and set about investigating a number of best-in-class solutions.
BHC’s primary selection criteria were:
- A good toolset that could manage low to high levels of required maturity for both project managers and accidental project managers
- The ability to manage multiple project management methodologies including waterfall, agile and hybrid (adaptive)
- To support collaboration and make it easy for different parts of the organization to work together
Lastly, BHC had recently made a decision to standardize on Microsoft technology, and therefore, it was important for the selected PPM tool to work in a tightly integrated fashion with Microsoft EPM technology.
After a thorough evaluation period, OnePlan Solutions was selected by BHC as its new PPM platform. OnePlan met all of BHC’s key decision criteria, especially in the areas of flexibility, collaboration, and ease of handling multiple project methodologies.
Additionally, OnePlan was seen as making the most of BHC’s recent investment in Microsoft technology, especially in the area of cloud integration. For BHC, OnePlan provided the structured PPM platform on top of various in-use Microsoft EPM components.
With a successful OnePlan implementation completed, BHC plans continued expansion of the PPM platform with initiatives to connect a new ITSM solution for enhanced enterprise visibility.
Additionally, BHC plans continued expansion of OnePlan including productizing other related areas (beyond project management and execution capabilities) including continued development of strategy execution management functionality and incorporation of additional Agile execution methodologies.