Children's Healthcare of Atlanta
Children's Healthcare of Atlanta Receives a Clean Bill of Project Health
Children’s Healthcare of Atlanta is a nationally recognized pediatric healthcare system dedicated to providing specialized medical care, research, and wellness programs for children. As one of the largest pediatric healthcare networks in the U.S., they offer world-class treatment across multiple hospitals and clinics, renowned for their expertise in pediatric specialties and commitment to innovation in children's health.
Industry: Healthcare
Department: IT, PMO
HQ: Atlanta, Georgia
Employees: 11K
Website: https://www.choa.org/
Why OnePlan: Children’s Healthcare of Atlanta needed a centralized solution that could provide comprehensive resource planning beyond just task-level management. OnePlan stood out with its real-time heat maps, structured resource approval workflows, and seamless integration with tools like Azure DevOps, ServiceNow, Jira, and Smartsheet, enabling greater efficiency and strategic visibility across their PMO and IT teams.
Feature Highlights
  • Project Resource Approval Workflows
  • Resource Planning
  • Heat Maps
Top Challenges
  • Manual and time-consuming intake process
  • Difficulties with annual planning
  • Limited visibility into resource capacity
  • Inefficient project scheduling and approvals
  • Scattered tools and lack of centralized project data
Challenges

Children’s Healthcare of Atlanta faced significant challenges in managing projects and resources efficiently due to a highly manual intake process and scattered tools like Excel and Smartsheet. Their PMO struggled with visibility into resource capacity, making it difficult to assess project feasibility and align work with strategic priorities. Annual planning was cumbersome, and project approvals lacked structure, leading to inefficiencies and delays. Without a centralized system, teams relied on lengthy meetings and spreadsheets to track work, limiting agility and proactive decision-making.

Integrations
Azure DevOps
ServiceNow
Jira
Smartsheet
Solution

OnePlan’s PPM solution provided Children’s Healthcare of Atlanta with a centralized system for managing projects, resources, and strategic planning. By integrating with tools like Azure DevOps, ServiceNow, Jira, and Smartsheet, OnePlan streamlined their intake process, reduced scheduling meetings from 10 hours to just 2, and eliminated manual workflows. The structured resource approval process, real-time heat maps, and My Portfolio feature enabled better visibility and alignment across teams. With OnePlan, the PMO can now proactively assess resource availability, track ongoing work, and build a long-term roadmap for future projects.

Benefits
Streamlined project intake and approval process
Improved visibility into resource capacity and allocation
Centralized project and portfolio management
Enhanced strategic planning and long-term roadmap visibility